Before submitting a support enquiry, have you tried visiting our Reference Site you might be able to find the answer here.
Click here to log a support issue (you will need a user name and password to the reference site)
If your matter is urgent please feel free to contact your Account Manager or contact any one of our offices:
Elcom - North America
+1 (415) 906-5150
Elcom - International
+61 2 8064 0999