We support our clients through a number of channels:
We provide a number of online community portals to support our client, partner and developer networks. The information is frequently maintained and updated by our dedicated support and developer teams. Users can find invaluable 'how-to' information, answers to frequently asked questions, support and knowledge information and more.
Help Desk Support
Our Help Desk teams are available to our clients providing various levels of support from 'how-to' support to urgent business critical support. Our Help Desks can be contacted via telephone or email and queries are logged and tracked through our support management system to help us improve our systems and processes for our clients.
Assigned Account Manager
Every client is assigned a dedicated Account Manager to provide ongoing support and advice.
First Line Support Training
We can train your internal technical and administrative teams to provide first-line support.
Customized Support Packages
We can offer organizations customized support packages to support you with your specific business and project requirements. Simply speak with our teams to understand how we can help.
Do you have a question? - Contact Us, we are happy tohelp