Elcom Office: Australian Technology Park, Sydney, Australia
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Helpdesk Support Consultant - Sydney Australia
As part of the Operations team, you will be responsible for supporting internal and externally hosted websites on our Elcom web platform as well as internal staff.
Great opportunity for a customer focused Helpdesk (L1&2) professional to work within a small but dedicated team of specialists for a global provider in digital content management solutions.
We are seeking to appoint a Junior Help Desk professional to join our Global IT team, based in our Sydney office. This is an excellent opportunity for someone with some (1-2 years) commercial experience in a helpdesk role wishing to build a successful career in IT.
Working in a small helpdesk team and reporting into the Team Leader you will be responsible for supporting over 350 geographically spread clients.
A typical day will see you respond to 15-25 calls, and resolve 30-40 email tickets.
Support will come in the form of phone and email support so you must have exceptional telephone manner, writing and communication skills.
Our Support Desk is operational from 07h30 – 18h00 Monday to Friday, so your schedule will rotate between working from 07h30 – 16h00 or 09h00 – 18h00.
To be successful in this role you will require the following “essential” experience:
Faultless English written and verbal communication skills
1-2 years helpdesk support experience or a similar role.
- Excellent problem-solving skills.
- Exceptional at prioritising and multitasking.
- Sound working knowledge of Microsoft products.
- Ability to work well under pressure.
- Excellent customer service skills.
- A positive can-do attitude with the willingness to further develop your skills.
- Proactive, passionate about the web and a team player.
- A tertiary qualification in information technology or computing
Experience using a CMS.
- Experience with HTML and CSS.
The wide range of tasks the Helpdesk will be involved with include:
Helpdesk - support
First point of contact for all helpdesk inquiries and resolving user issues in a timely courteous manner over the telephone or via ticketing system.
- Troubleshooting CMS related support issues
- Escalating support to 2nd Level Developer, Front-End Web Developer and System Teams.
Helpdesk - monitoring
Entering helpdesk inquiries into the ticketing system, distributing tickets to other teams and monitoring the status of tickets.
Assisting with the on-going maintenance of the ticketing system and other general administration duties.
Helpdesk - Development
Assisting with the on-going performance, process and efficiency of the ticketing system to better service user needs.
How to Apply:
Please apply via this link on Seek: https://www.seek.com.au/job/38181470
Elcom Recruitment Policy
Unsolicited enquiries from recruitment agencies will not be taken.
Any third-party recruiter and/or agency without a signed contract with Elcom will not be eligible for placement fees of any kind from Elcom.
Any CV submitted by such a third party on behalf of job candidate(s) will be regarded as submission by the candidate(s) alone.