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 In an earlier blog we introduced you to 12 key business processes that deliver measurable value to the organization and the people working there. Some processes will resonate more with some organizations than others. However, many of the principles and features in one process can be applied across different or related processes.

Here is recap of the 12 processes:
1.Connecting people
2.Accessing organizational forms, templates and documents
3.Authoring, publishing and accessing content
4.Producing and managing an event
5.Managing projects
6.Replacing paper forms and email with data-driven flows
7.Facilitating learning and training
8.Managing HR processes
9.Onboarding new employees
10.Supporting the IT helpdesk and applications
11.Delivering customer service
12.Supporting continuous improvement

So far we have covered in detail: connecting people and accessing forms; and templates and documents. In this blog we take an in-depth look at managing projects and facilitating training, both critical to organizational growth and efficiency, and both effective in increasing engagement when delivered via your intranet.

We hosted a live webinar that focused on 6 of these processes, you can watch the recording here.

12 Key Business Processes That Put Your Intranet to Work Blog Banner

We have also published a workbook that covers all 12 and comes with a spreadsheet checklist of each process, benefit and capabilities with a column for your own notes and to record your date of implementation. You can also use this to audit which of the processes you already have in place, your ideas to improve them and set priorities for new processes you would like to introduce. Click here to download your copy.

Managing projects

Organizations rely on successful intranet project management for both internal and external initiatives. Smoothly run projects make all the difference to excellent client service and internal transformation. A poorly run project can have a major negative impact.

Good project management relies on great team communication and the ability to access up-to-date information. This is where intranets shine. Having a dedicated project team workspace where real-time updates can be posted and which provides clarity on everybody’s activities maximizes efficiency and reduces mistakes.

A project team workspace is far more efficient than using email and file shares, which can lead to confusion and frustration.

Key business processes where the intranet truly delivers - Team Workspace  
For more information, read our article on 'Using team workplaces with social features
to improve collaboration & productivity'

If necessary, a team workspace can keep information secure to only the core team members, but it can also facilitate interaction with wider groups, for example seeking feedback from a wider community of employees.

How the intranet helps

  • Providing a secure project workspace to focus and simplify team communication and coordination
  • Accessing the latest version of project documents in a secure library
  • Tracking progress with a timeline of major milestones and associated tasks
  • Distributing project templates and methodology documents in a more efficient way than email
  • Build skilled project teams and allowing team members to share ideas and insights
  • Helping team members engage and collaborate so they get to know each other better, building stronger team dynamics
  • Building a record of the project for reference, compliance and archiving purposes
  • Interacting with a wider community of employees for feedback on wider projects

Benefits

  • Delivers efficiencies over using email and too many meetings
  • Minimizes risk because all team members see the same workspace, comments and latest versions of documents
  • Drives smoother real-time communication
  • Improves compliance with key project management and organizational processes
  • Drives openness, transparency and accountability among team members
  • Results in engaged and coordinated teams
  • Crowdsources feedback for wider input into a project

Example use cases

  • Manage a major client assignment
  • Coordinate on a bid for a major client
  • Roll out a new IT system
  • Derive company values with feedback from employees

Intranet capabilities used

  • Team workspace
  • Document libraries and lists
  • Project tasks and tracker
  • Social tools: blogs, wikis and discussion threads 
  • Document manager
  • Social Q&A

Facilitating learning and training

Intranets improve the delivery of training and learning within organizations. Often training is managed and accessed via a Learning Management System (LMS), but a typical LMS has a poor user experience which turns learning into a dreary and frustrating exercise.

An intranet integrated with or delivering LMS capability can deliver a far more attractive user experience where employees can search for and access the learning content they really need across different devices. Intranets put learning back into the hands of the employee and make it an activity people want to do rather than have to do.

Key business processes where the intranet truly delivers - Kia Training 
For more information, discover the elcomCMS for learning management solution

Intranets also support learning by distributing relevant content, including videos, organizing and managing learning events and including information about learning.

The intranet can also play a more fundamental role. Only around 10% of employee learning comes from formal training, with the rest coming from on-the-job experience and more informal scenarios. A social intranet is fantastic at facilitating connections and conversations that drive community-powered informal learning and support new role-based work experiences.

How the intranet helps
  • Integrating a Learning Management System (or providing built-in LMS capabilities)
  • Allowing employees to browse courses and view learning paths
  • Accessing a variety of learning materials including video and interactive quizzes
  • Organizing training material into logical courses, modules and an entire curriculum
  • Ensuring the completion of mandatory learning, for example compliance training
  • Tracking learning progress for each individual, team managers and training administrators
  • Running and publicizing individual learning events
  • Spreading informal and social learning through connections to experts and communities
  • Getting feedback about training from employees
  • Reporting relating to learning and training

Benefits

  • Delivers learning in a far more user-friendly format than a traditional LMS
  • Makes courses and learning content easily findable
  • Administers training and related events more easily, saving time and costs
  • Brings formal, informal and on-the-job learning into one place
  • Allows a better flow of data for tracking progress, general reporting and getting feedback

Example use cases

  • Browse a particular course
  • See individual progress on course
  • Take mandatory compliance training
  • Access specialist knowledge and experts to complement a course
  • View team progress on completing a course
  • Advertise a learning event
  • Get attendees to rate a course

Intranet capabilities used

  • Learning Management System
  • Training manager
  • Events manager
  • Events calendar
  • Search
  • Content organizer
  • Social tools: blogs, wikis and discussion threads
  • Social Q&A
  • Surveys and polls

Utilizing the tools on your intranet can transform it into a productivity machine and alleviate many frustrations caused by repetitive mundane processes. Automating processes can also reduce risk and inefficiencies while supporting the need for compliance and governance.

Stay tuned for our final blog covering HR processes and IT helpdesk.

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