Let's work together

Tell us about your project and we'll get back to you soon. All fields are required.

 12 Logo

Above everything else, intranets must help employees get their work done. A great intranet allows staff to complete simple tasks, makes key processes more efficient and supports individuals in their role.

When an intranet facilitates everyday work then employees will visit regularly. And when individuals work more efficiently and effectively, organizations benefit. Productivity is increased, processes speed up, costs are reduced, risks are minimized and services are improved. A great intranet results in a 'win-win-win' situation for organizations, employees and managers.

Our guide and workbook covers some of the key business processes and related tasks where intranets help employees and organizations to be more productive.

Top 12 Business Processes to Unlock Intranet Value

How intranets help

Intranets improve and support business processes in different ways, including:

  • giving rapid and easy access to relevant content which supports employees in completing tasks or performing well in their roles
  • providing a central point to view information which may be dispersed across different systems and pages
  • facilitating connections and conversations which allow smoother processes
  • enabling and streamlining processes through custom forms and workflow
  • enabling self-service for employees so they are less reliant on specialists, experts and particular roles
    eliminating inefficiency by reducing reliance on email, shared document drives and even paper

This workbook outlines 12 key business processes where the intranet truly delivers. There are more, but in our experience working with customers and the wider intranet community, each one of these 12 processes has proved to be a highly successful intranet use case.

Our 12 key processes include:

  1. Connecting people
  2. Accessing organizational forms, templates and documents
  3. Authoring, publishing and accessing content
  4. Producing and managing an event
  5. Managing projects
  6. Replacing paper forms and email with data-driven flows
  7. Facilitating learning and training
  8. Managing HR processes
  9. Onboarding new employees
  10. Supporting the IT helpdesk and applications
  11. Delivering customer service
  12. Supporting continuous improvement

This blog post will outline the first two processes; connecting people and accessing organizational resources. Watch this space over the next few weeks as we discuss more of these key processes and how intranets can help you achieve better results.

1. Connecting People

Employee networking is perhaps one of the most important and successful tools intranets have to offer. Organizations benefit from the social, collaborative and communal aspects of an intranet platform as they facilitate strong connections between individual skilled employees, dedicated teams and different departments in a way traditional business processes or strategies cannot.

12 Business Processes - Connecting People

Connecting employees becomes even more important when the workforce is spread over different locations and time zones. The current trend for successful businesses to go global means intranets are more relevant than ever in fostering strong formal and informal connections between the people behind the company or brand name, no matter where they are in the world.

Here are a few examples detailing how an intranet helps establish connections within the workforce:

  • Finding the right employee based on skills, location, department or role to establish contact, ask for guidance or assign to a specific task
  • Providing a directory of contact details to reach staff easily
  • Facilitating employee interaction through blogs, forums and comments
  • Providing a dedicated online environment accessible to everyone
  • Supporting teamwork and small or large group projects by providing dedicated workspaces
  • Showcasing news and events to keep employees in the loop
  • Extending all of these features to remote working employees or employees in the field on mobile devices

Some of the intranet tools and capabilities used to achieve these processes include:

  • Staff directory
  • Search functions
  • Social tools: blogs, wikis, forum threads
  • Community space
  • Team workspaces
  • Mobile accessibility
  • News
  • Calendar

These tools facilitate networking between employees, drive efficiency and effective processes that require connections, support teams and build communities, drive collaboration and build a connected organisational culture and stronger sense of community.

2. Accessing Organizational Resources

Every organization has organizational forms, processes, policies and other related documentation that employees must regularly access. The intranet is the obvious place to keep this critical content, providing an essential reference point where staff can find support with operations, HR matters, project management, compliance, managing risk and other key areas. The intranet can also act as the starting point to access forms to start processes.

12 Intranet Business Processes Guide - Accessing Resources

Having an intranet-based central collection of documents as a single point of truth drives efficiency and reduces risk. Documents are easier to find and more visible, and will also be the very latest and correct versions, avoiding any out-of-date files stored in drives and email. Sensitive documents can also be restricted to particular groups such as managers.

How the intranet helps 

  • Establishing one central point for documents and forms
  • Ensuring the latest version of documents are available with version control and audit trails
  • Making documents easily findable through labeling, tagging and search
  • Giving access to the right people to manage the collection, ensuring its integrity
  • Allowing only some employees to access sensitive documents
  • Facilitating easy upload with custom workflows to ensure approvals for documents are obtained
  • Displaying the document owner or author so employees can contact them with questions
  • Archiving and automating review processes to help manage the collection

Some of the intranet tools and capabilities used to achieve these processes include:

  • Document manager
  • Dynamic widgets
  • Workflows
  • Access control
  • Version control
  • Tags, labels
  • Search

Utilizing your intranet for improved resource management will minimizes risk by eliminating duplicate and out-of-date documents, increase efficiency by making key documents and forms easily findable, increase adherence to processes and procedures through one entry point, streamline management of the collection and restrict audience access to sensitive documents.

When an intranet is successful in making organizational processes easier and more efficient, employee engagement will increase and the entire workforce will benefit. Our complimentary guide and workbook is available now. Download it today and start increasing productivity with your intranet!

Related resources:

Other recommended articles

Intranet Health Check

If you haven’t already, be sure to check out our related resources. We recently published the Intranet Health Check Video, Intranet Evaluation Guide and the 6 Step Guide for a Social Intranet Busines ...

The Art of Connecting, Communicating and Collaborating with Colleagues

Discover how to connect, communicate and collaborate effectively with your colleagues.

Creating any time, anywhere, data driven customer experiences

Creating any time, anywhere, data driven customer experiences 9.5 feature highlight: Automating content personalization and mobile device view to maximize ROI It’s the age of the digital consumer, ...

Build skilled project teams via your intranet

In this guest post, Kim Jones outlines how to use your intranet to maximize the skills and expertise already available inside your organization.