Let's work together

Tell us about your project and we'll get back to you soon. All fields are required.

Updated: 14th December 2016

Web Content Management Systems (WCM or WCMS), are systems (usually web based) that facilitate the creation, management and delivery of information (content and documents), typically via corporate websites, portals, extranets or intranets.

Content Management Systems can be used for corporate websites, secure portals for trading partners or online communities and intranets. Content Management Systems in large organizations are often referred to as Enterprise Content Management Systems (ECMS). Web Content Management Systems are a subset of the Enterprise Content Management System.

The basic roles of a CMS include a content creator, reviewer and a publisher. This user security level enables the editor and reviewer to manage content via a web browser with the content stored in a database.

In it’s simplest form, the CMS (using a browser) will allow a content creator to use an editor to create and edit content with an authorized user to approve the content to be published in a live environment. All of this interaction is controlled through security, workflow and audit trails and all of this is stored and tracked in a database.

In the years pre and post the dot com boom, what is now described as Content Management Systems or CMS, were custom developed by internal programmers or external contractors.

Currently the trend is to purchase Content Management Software due to the following reasons (depending on the vendor):

  • Extensive pre-built features
  • Upgrade path
  • Scalability
  • More functionality
  • Increased security
  • Fewer software issues
  • Improved usability
  • Mature product
  • External support
  • Integration expertise
  • Resources to develop additional functionality
  • Lower total cost of ownership
  • Training availability
  • User and technical documentation
  • Application help
  • Problem knowledge base
  • Not reliant on employees with an organization
  • Modularity
  • Product roadmap
  • Application Program Interface (API) available
  • Compliant with standards such as W3C

Content Management Systems are now being utilized to facilitate the following:

  • Online commerce
  • Knowledge management
  • Document management
  • Enterprise collaboration 
  • Information management and dissemination
  • Integration with accounting, distribution or business systems
  • Seamless login to the CMS from the network, such as Microsoft Active Directory
  • Moving business processes online
  • Business process engineering
  • Customer experience management
  • Digital workplace collaboration
  • Team workspaces
  • Interaction with community, whether staff, customers, suppliers or other trading partners
  • Self- service capability, providing a more effective and lower cost of service
  • Compliance

Elcom’s Content Management System is utilized by a range of clients including Small to Medium Enterprises, Large multi-nationals and numerous Government agencies.

Read more about Elcom’s offering for Web Content Management.

With so many CMS vendors out there selling their wares, how do you determine which ones have the right stuff? Read our free CMS Buyers guide here.

Additional Resources

Other recommended articles

The Importance of Collaboration in Today's Workplace

Effective collaboration is key your organisation's success. Discover why collaboration in the workplace is important, key benefits & what you need to know.

An introduction to Digital Marketing

So what exactly is digital marketing and what does it encompass? Basically, it’s a collective term which is used where marketing meets internet technology and other forms of new media.

68% of customers will pay more if they believe they will have an excellent customer experience (CX) – how do you measure up?

A study by American Express in 2014 revealed that 68% of customers are willing to pay more if they believe the company will provide excellent customer service. We’ll look at the 5 ways to upgrade you ...

How to Craft the Perfect Welcome Email

Email marketing is still highly relevant and can boost sales significantly. Not having a welcome email is to miss out on a great opportunity to not only make sales, but further engage with your custom ...