Let's work together

Tell us about your project and we'll get back to you soon. All fields are required.

return to all webinars

Topics covered in this on-demand webinar include:

  • Understanding your customer’s journey
  • Moving on from touch points to interactions
  • The UX in the CX
  • The role of your website
  • Technical considerations: 
    • Big data and the 360 degree customer view
    • Multi-channel, multi-device
    • Content personalisation

Customer Experience: The Sum Of It All

Key considerations to drive customer satisfaction

As your customers interact with your brand across multiple channels, switching between digital and human interaction, the expectation of their Customer Experience (CX) is of one continuing journey, an evolving relationship with your brand that puts their needs firmly at the centre.

Customer Experience encompasses every touch point and overlays important considerations such as user experience, customer service, the sales process, and marketing/advertising from the perspective of the customer. 

Tim Kirkman, Product Director at Elcom Technology, unpacks what Customer Experience means for your brand and explores important considerations leading to customer satisfaction and retention.

WATCH THE WEBINAR

Complete your details below to access the video

Other recommended webinars

Designing for Mobile - Top considerations when designing your mobile site

Designing for your Mobile audience requires a different approach from your standard website, intranet or portal strategy.Elcom has teamed up with Stamford Interactive, usability and accessibility experts to deliver Designing for Mobile - Top considerations when designing your mobile site.

Elcom V10.5 Webinar Series

See Elcom V10.5 in action and discover how it can drive results for your organisation!

7 Easy Tips for Getting Your Web Content Accessible

To support our clients, partners and evaluators, we have teamed up with usability and accessibility experts, Stamford Interactive to deliver 7 easy tips to getting your web content accessible.

Intranet Content Personalisation

Get insider tips on personalising your content and help employees cut through the clutter and increase productivity.

Workforce Guardian Workforce-Guardian-Header-Image

Read the case study

Medical Indemnity Protection Society showcase-mips3

Read the case study

St Margaret's Anglican Girls School why-st-margarets-school.jpg

Read the case study