We identified opportunities for improvements that would
make a real and positive difference to each stakeholder
group through research, focus groups and interviews with
users from each group.
We initially engaged our design agency to conduct the UX
research and design (IA and wireframes).
Elcom then used
their expertise to interpret these into a functional intranet.
Elcom worked closely with us to understand our exact
needs and requirements and implement and develop an
Intranet that we are very proud of.
We opted for a phased approach for the new Hub. We
officially launched Stage 1 at the start of Term 1 2018, and
since then we have scheduled the implementation of new
features. This approach means we can complete
appropriate UAT and regularly update our community
with exciting new features.
With the help of Elcom, the Ascham Hub has transformed into a comprehensive intranet with more than 150 different layouts used across the site.
A key design objective was to provide a dashboard approach for our users. The dashboard enables our users to quickly locate and review school information that pertains to their family. New events, notifications and notices are pushed to their dashboard to alert our users in a timely manner.
The ‘‘Events on my calendar’ functionality ensures relevant events are not missed, especially by parents. They can view the event in more details and add it to their personal iCal calendar.
The dashboard offers each user choices around the types of information they receive and how they view it. For example, parents can update their preferences to receive notices that we send out regularly to their emails. They can also select the types of notices they want to receive such as general information, priority information and reminders.
From an information perspective, we have been able to achieve integration with our school management system (Synergetic) and push more of our data into the Hub. For example, the medical form is pre-populated with information pulled from Synergetic. When updated, a workflow is triggered and a notification is sent to staff for approval. Once approved, it is updated in Synergetic.
The other significant change for us is the way we are delivering school news to our community. It is now displayed on the dashboard. We easily update news several times a day and this makes it vibrant and relevant so that our users can see activities happening around the school in real-time.