With over 900 staff in three countries, the volume of emails with documents attached covering HR policies, maintenance forms, stock processes, technology handbooks, in store promotions and sales targets, was excessive.
Each store had their own way of managing emails and attachments, some set up directories while others saved shortcuts on the desktop, but all shared the same issue of buried emails, version control and missing important communications. We needed a central repository; a place our staff could visit when they needed to find the most up-to-date information to complete a task.
We also wanted a solution that would enable us to graphically present sales targets and results unique to each store with an aggregate view for our Retail Support Centre (RSC). We wanted a way to motivate staff, build a more connected community, energise and better support our teams.